Versand

Can't wait for your Naïf products to arrive? Same. Here's everything about shipping and delivery.

Where we ship

We currently ship to the Netherlands, Belgium, Luxembourg, Germany, Austria, France, Italy and Spain. At checkout you'll see whether we deliver to your country.

Shipping costs

Free shipping kicks in above a minimum that depends on your country:

• Netherlands, Belgium, Luxembourg: free from €30, otherwise €4,95.
• Germany, Austria: free from €35, otherwise €4,95.
• France, Italy, Spain: free from €75, otherwise €9,95.

You'll always see the exact amount for free shipping in your cart and at checkout.

Dispatch & delivery times

Order before [CONFIRM cut-off time] on a working day and we dispatch the same day.

• Netherlands & Belgium: usually the next working day. We rely on DHL, so we can't always guarantee next-day delivery.
• France, Italy, Spain and elsewhere: a bit longer, depending on the destination.

Ordered during a weekend or on a public holiday? Your parcel ships the next working day. Haven't received it after 5 working days? Just email us at support@naifcare.com.

Track your order

Once your parcel leaves our warehouse, you'll get a dispatch email with a tracking code, so you can follow your delivery the whole way. Tip: the first scan can take a few hours to show up. You can also track your order via https://orders.naifcare.com.